Coronavirus (COVID-19) Information

6/8/2020

To Our Valued Patients:

As we strive to make a safe return to normal operations, Lake Grove ENT is pleased to announce that clinic hours have been extended in both the mornings and evenings to accommodate more patients at a safe interval. Please ask for early or late appointments when scheduling.

Our staff continues to adopt new processes to ensure the highest quality of care and safety, while providing more convenience and accessibility on work and school days. Telemedicine appointments will continue to be offered for those who prefer or do not require an in-person office visit.
We look forward to seeing all of you back in clinic as soon and appreciate your continued patience and cooperation while we adjust to our new normal.

Please call us at 503-699-0370 to schedule an appointment.

Thank you and best wishes,

Lake Grove ENT Providers and Staff

Office protocols

  • All patients are required to wear a mask while visiting our office. If you do not have one, please let the front office know and we will provide one.
  • You may call from the parking lot to let us know you are here: 503-699-0370. We will call when ready to take you to your exam.
  • All patients will have their temperatures checked before being roomed.
  • To the maximum extent possible, only the patient is allowed in the office. Please no family or friends for now—we are trying to reduce foot traffic.
  • Please do NOT come if you have a cough, fever or respiratory symptoms until you have been well for 14 days.
  • Plexiglass has been installed around the reception desk.
  • As always, the exam rooms are sanitized between patients.
  • We are allowing extra time between appointments to reduce the number of people in the office at any given time.

How Do You Stay Safe From Coronavirus (COVID-19)?

What Is the Coronavirus?

According to the Center for Disease Control (CDC), COVID-19 is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China. Defined by any family (Coronaviridae) of single-stranded RNA viruses, it infects birds and many mammals including humans.

This is not the first time a serious viral respiratory illness has made headlines. MERS and SARS are both caused by a coronavirus.

What Are Symptoms of Coronavirus?

Common symptoms of COVID-19 include:

• Fever
• Cough
• Shortness of breath

Symptoms of the coronavirus and the flu are similar. If you have been in close contact with someone diagnosed with the coronavirus or have recently traveled to an area with a widespread coronavirus outbreak, it is best practice to call your doctor.

If you’ve been exposed to coronavirus, symptoms may start showing anywhere from 2-14 days after the initial exposure.

People who are at risk of getting seriously ill are those with heart disease, diabetes, lung disease and older adults.

Who Should I Call If I’m Sick?

Please DO NOT contact us if you feel you have coronavirus. If you think you should get tested, contact your primary healthcare provider and discuss your options with your doctor.

Precautions to Avoid the Coronavirus?

The following are recommendations from the CDC on how you can stay safe.

Wash Your Hands

Wash your hands with soap and water for at least 20 seconds. Be especially mindful to wash your hands after being in a public area, or after blowing your nose, coughing or sneezing.

Avoid Close Contact

Distance yourself or avoid close contact with those who are sick. If you are at a higher risk of getting seriously ill from the virus, this recommendation is especially important.

Stay Home

Staying home and avoiding others is the best practice of not spreading the virus. Only leave your home when it’s necessary to seek medical care. If you need to reschedule your ENT clinic visit, please give us a call.

Cover Coughs and Sneezes

Use a tissue to cover your mouth and nose when coughing or sneezing. Another method of covering coughs and sneezes is to use the inside of your elbow. Discard used tissues in the trash. Wash your hands immediately for 20 seconds with soap and water after any contact with your cough or sneeze.

Wear a Facemask

If you are sick, wear a facemask when around other people. This includes when visiting a health clinic or sharing a vehicle. If you are unable to wear a facemask due to breathing trouble or other issues, do your best to cover coughs and sneezes.

Clean and Disinfect

Clean and disinfect frequently touched surfaces DAILY. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets and sinks.

Keeping Our Clinic Clean and Safe for Patients?

We are following best practices for prevention in a clinical setting including strict cleaning and disinfecting protocols following each patient visit as recommended by the CDC. This is to ensure your risk of exposure is significantly decreased during your visit.

This includes:

  • Educating our staff on symptoms and prevention of coronavirus
  • Encouraging patients to stay home if they are experiencing symptoms
  • Cleaning and disinfecting frequently touched surfaces
  • Cleaning and disinfecting rooms after each patient visit

To learn more about what we are doing to stay open and keep our patients safe during this pandemic via telehealth, contact Lake Grove ENT at (503) 699-0370 today.